Customer Service Team Leader: Inspire, Coach & Deliver

Designer Contracts in Norwich seeks a proactive Customer Service Team Leader to guide a skilled team and drive the highest service standards. You will oversee day-to-day customer interactions, pricing and quotations, and ensure all policy procedures are followed.

You will coach and develop staff, monitor performance, recruit when needed, and foster clear communication across the business to deliver value to customers and maintain compliance with company requirements.

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