Head of First-Line Controls & Regulatory Compliance

Domestic & General in the United Kingdom is seeking a Senior Head of First Line Controls to lead customer, sales, service and complaints governance with EU regulatory alignment. This high-visibility role reports to senior leadership and the board, driving robust control frameworks and continuous improvement across first line activities.

You will oversee a team of around 15 staff, partner with QA, define MI metrics, and ensure compliant sales processes while leveraging the First Line Controls CoE

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