Customer Service Coordinator
Location: Aylesford, Kent Pay Rate: £12.71 per hour – PAYE via Pertemps Hours: Monday to Friday, 9:00am to 5:00pmContract: Temporary to PermanentBenefits: Excellent company benefits while working permanently
This is an excellent opportunity for someone with strong customer service skills looking to join a growing business with long-term career prospects. The candidate needs to occasionally support warehouse or van driving operations as business needs require.
Customer Service Coordinator Key Responsibilities
- Making outbound calls to existing customers.
- Processing customer orders received via telephone and email.
- Monitoring and managing the company inbox.
- Assisting customers with enquiries, issues, and open support tickets.
- Completing general administrative duties.
- Producing daily reports and updates for management.
- Maintaining accurate customer records and documentation.
- Supporting the wider team with various office-based tasks as required.
Customer Service Coordinator skills and experience
- Must have Full UK manual Driving License
- Excellent communication and interpersonal skills.
- Good working knowledge of Microsoft Excel and Microsoft Office.
- Strong organisational skills and attention to detail.
- Ability to prioritise workload and work independently.
- Positive, flexible, and professional approach to work.
Customer Service Coordinator – additional opportunities and requirements
While this is primarily a Customer Service Coordinator role, there may be opportunities to support other areas of the business when required, including:
- Assisting with local deliveries using a company vehicle.
- Supporting warehouse operations.
- Receiving training to become a Forklift Truck Operator (subject to training and business requirements).
- Receiving training in engineering-related duties for candidates interested in developing additional skills.
These duties would only form a small part of the role and would be undertaken as and when required by the business.
Benefits once working permanently:
- 25 days of holiday + Bank Holidays + 1 day for your birthday
- Private Healthcare
- Life Insurance
- Employee Assistance Programme
- Staff shop
- Company pension scheme
- Bonus based on company performance up to 10%
- Chance to win holiday in UK
If you are a customer-focused individual looking for a varied role with long-term potential, we’d love to hear from you. If you are interested and have more questions, please contact Pertemps Maidstone.
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