Senior IT Support Technician

IT & Infrastructure Recruitment | 8+ Years Exp

Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment. Please note, this role is based on site in Bournemouth, Mon-Fri.

Key Responsibilities

• Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
• Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
• Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
• Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
• Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
• Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
• Champion cybersecurity awareness within the organisation.
• Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.

About You

• Proven experience providing 1st & 2nd line technical support.
• Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
• Familiarity with Azure AD & Intune.
• Excellent communication and customer service skills, with a calm, proactive approach.
• Strong attention to detail and ability to document processes clearly.
• Able to work independently, manage multiple priorities, and maintain a positive, solution-focused attitude.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media

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