Supply Chain Director for GB & Ireland

Overview

In this role, you will lead the GB & Ireland Supply Chain within Miele’s newly outsourced 3PL framework, driving stabilisation, continuous improvement and high performance. You’ll partner with the leadership team to align service, cost and capacity with business goals, while delivering reliable, first-time-right customer fulfilment across B2B and D2C. You shape the operating model and multi-year roadmap, leveraging data and digitisation to unlock efficiency and growth. This is a pivotal, strategic hands-on leadership opportunity.

Responsibilities

• Partner with the GB & Ireland Leadership Team to bring service, cost, capacity and operational insights into decisions
• Lead the Supply Chain within the outsourced 3PL model ensuring performance, resilience and continuous improvement
• Govern logistics partners through SLAs, KPIs, performance reviews, corrective actions and contractual accountability
• Own the GB & Ireland cost envelope, collaborating with Finance to improve transparency and cost-to-serve
• Oversee logistics across B2B and D2C including last-mile delivery, installation and reverse logistics with a focus on reliability
• Shape and evolve the operating model and multi-year roadmap with clear accountability across local, regional and 3PL teams
• Develop the internal Supply Chain team, fostering accountability, collaboration, customer focus and continuous improvement
• Collaborate with Sales, Customer Service, Finance, Regional Supply Chain and global teams to align priorities and share best practices
• Utilise systems, data and digital capabilities to improve visibility, performance management and process improvement

Key requirements

• Significant Supply Chain leadership experience with direct accountability for 3PL and outsourced logistics
• Strong experience in 3PL contract, SLA and performance management
• Track record of delivering measurable service and cost improvements
• Strong commercial and financial understanding including budget and cost-to-serve management
• Experience leading teams through transformation and changing capability
• Proven ability to influence senior stakeholders in a complex matrix organisation
• Strategic yet hands-on leadership style with practical problem-solving
• Excellent communication across functions, markets and levels
• Experience with ERP/WMS, data and digital transformation is highly desirable

• Commercial mindset
• Operational credibility
• Customer-centric mindset
• ERP/WMS
• Data and digital transformation
• 3PL governance and performance management

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