Remote Complaints Investigator & Resolution Lead

Company: LEEDS FEDERATED HOUSING ASSOCIATION LIMITED
Apply for the Remote Complaints Investigator & Resolution Lead
Location: Leeds
Job Description:

Leeds Federated Housing Association Limited is recruiting two permanent, full-time Complaints Officers to join our Service Improvement team. You will own Stage 1 complaints, investigate impartially and provide clear, customer-focused responses.

You will gather information from colleagues and partners, identify recurring issues, and contribute to positive service improvements. We value flexible working and a supportive culture.

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Posted: September 25th, 2026