- Own a portfolio of 300+ SMB accounts across the UK and Europe, with full accountability for renewals and expansion
- Manage your European accounts in German, French or Spanish as well as English
- Triage your book daily – identify which accounts need intervention and which are healthy enough to run digitally
- Run proactive outreach to at-risk accounts before they become churn conversations
- Identify natural expansion signals – usage growth, new teams, new use cases and convert them into upsell opportunities
- Forecast portfolio performance and maintain accurate CRM records
- Surface patterns from your book of business that help Sales, Product, and Support improve how Hiya serves SMB customers
- Balance short-term renewal pressure with longer-term account health, making clear tradeoffs under volume
Benefits
- Stock Options
- 100% Covered Medical, Dental and Vision
- 401K Program
- Vacation Package
- Paid Parental Leave
- Commuter Benefits
- Employer Covered Long-term Disability and Life Insurance
- Employee Learning and Development Budget
- Charitable Matching
Demonstrated ownership of renewals, expansions, or quotaBusiness-level German, French or Spanish, in addition to English – confident holding renewal, pricing, and expansion conversations in that language2+ years in Customer Success, Account Management, or a commercial SaaS roleCommercial instinct – able to spot a growth opportunity, build a case for it, and close it without heavy supportComfortable working independently in an environment where not every process is fully definedClear, direct communication with customers and internal stakeholdersExperience managing SMB or Mid-Market customersMore than one of German, French or Spanish, or an additional European languageExperience working across UK and European marketsExperience balancing personalised customer engagement with scaleExposure to conversation intelligence, caller ID, or communications technology
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