Performance Coach for Customer Success & Renewals

IRIS Software Group in Manchester is seeking a Performance Lead for Customer Success & Renewals. This hands-on coaching role supports Customer Success Managers and Renewals Specialists to raise performance, improve conversations, and turn behaviours into everyday practice.

You’ll work with managers and Learning & Development to define what good looks like, using data to guide actions, and help teams shift from reactive ticket handling to proactive, value-led outcomes.

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