HR Service Advisor – 1st Line Support (Hybrid)

Amey is seeking a People Services Advisor to join our Transactional HR team in Liverpool. This permanent, full-time role offers hybrid working and a 37.5 hour week (Mon-Fri, 09:00-17:00).

You will deliver first-line triage and query management for Amey employees and support Customer Services as required. Key responsibilities include handling queries within SLAs, escalating complex cases to Tier 2, and working closely with Tier 3 and other stakeholders to improve service delivery.

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