Triage & Incident Analyst — Data-Driven Issue Resolution

Collinson Group is hiring a Triage Analyst to coordinate end-to-end triage activity, assess issues, and drive resolution. You will liaise between business and technology teams, monitor service performance and communicate with stakeholders.

This role involves analysing incident trends, producing dashboards and supporting continuous improvement of processes and controls. London-based, on-site role with opportunities to influence major customer outcomes.

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