Quality Assurance And Improvement Officer – Ftc 12 Months

Company: Birmingham Children'S Trust
Apply for the Quality Assurance And Improvement Officer – Ftc 12 Months
Location: Birmingham
Job Description:

Are you passionate about excellent outcomes for children, young people, and families?

Do you have a flare for enabling the professional development of children services practitioners?

Are you passionate about improving the quality of social work practice that children receive?

Birmingham Children’s Trust is the largest children service provider in UK and Europe. The overall assurance position of our services to the city’s vulnerable children, young people, and families is GOOD. Rated ‘Good’ by Ofsted in 2023, our latest focused visit in 2024 highlighted the continued improvement with positive comments about our leaders and our social workers.

Quality assurance systems are being increasingly integrated across most Trust services. Regular practice evaluations, Trust Leadership Team (TLT) audits, thematic & diagnostic audits, and service audits are conducted. Managers and social workers appreciate the opportunity to reflect on their practice. The practice hub enhances practice evaluations by gathering direct feedback from children and families. Nevertheless, there is a need to increase both the number and frequency of these evaluations. There is a need to continually embed and engage managers in QA activities across the Trust.

We are looking for a Quality Assurance and Improvement Officer (Senior Practitioner level) for a fixed term of 12 months to support our commitment to continual service improvement. We welcome applications from social workers or managers with extensive experience of auditing and practice improvement across the spectrum of children’s social care.

The role will include undertaking and moderating practice evaluations, dip sampling, closing the loop, working alongside the research and QA specialist to analyse a range of complex information and data, link it to performance and practice, and delivering improvement activities using our excellent practice model.

This is a hybrid role based in Birmingham so you must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you

  • Dedicated and compassionate, committed to making a difference.
  • Be social work qualified and is passionate about giving the children and young people of Birmingham the best start in life.
  • Ability to mentor and support others to recognise what good looks like.
  • Be professionally curious, apply relationship based and trauma informed practices to all aspects of work.
  • Have the ability to hold difficult conversations to improve practice, be enthusiastic, organised, and solution focused.
  • You will be expected to attend a variety of meetings to share findings from quality assurance and improvement work so excellent communication skills is essential.
  • Can develop and sustain effective working relationships with colleagues across the Trust.

Other key and essential criteria’s we’re looking for:

  • A degree in Social Work and you must have completed your ASYE.
  • Qualified and experienced Social Work Practitioner, ideally minimum of 4 years post qualified.
  • Registration with Social Work England (SWE).
  • Experience working with children and families in a social work setting for at least 4 years.
  • Strong assessment and analytical skills.

Our offer to you:

  • In addition to the salary offered, there is an incentive payment of £1,000 (T&Cs Apply)
  • A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
  • Salary Sacrifice Car Scheme which gives you the chance to drive a brand-new car for an affordable fixed monthly amount as part of a salary sacrifice initiative. With no deposits or credit checks required a range of all-inclusive driving packages
  • Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
  • Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
  • You will receive a generous local government career average pension scheme in line with the Local Government Pension Scheme.

Onboarding Process:

Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian DBS, Right to Work, and Digital ID verification. These are essential pre-employment requirements.

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Posted: September 24th, 2026