Collections Strategy Lead — Data-Driven Recovery

Virgin Media O₂ is recruiting a Collections Strategy Optimisation Manager in the UK to lead data‑driven strategies across the full collections journey. You’ll shape segmentation, contact strategies and treatment paths, improving recovery performance while ensuring fair, compliant customer interactions.

You’ll manage a high‑performing team, collaborating with risk, data science, operations and customer experience to evolve decisioning, testing and governance across pre‑collections and arrears

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