Service Innovation Programme Manager

Overview

In this role you will lead the end-to-end lifecycle of Aftersales products and programmes for Hyundai and Genesis networks, shaping a best-in-class digital suite of aftersales solutions. You will collaborate across internal teams, retailers, and partners to drive customer-focused innovations that improve loyalty and retention. You will manage supplier relationships, contracts and delivery benchmarks while ensuring data integration across ecosystems. This role offers visibility with senior stakeholders and the opportunity to influence digital strategy and programme execution in a dynamic automotive environment.

Pay / Benefits

• Competitive Salary & Benefits Package
• Company Car
• Private Medical Insurance
• Pension 6% Matched
• 25 Days Holidays + Bank Holidays
• Group Income Protection & Life Assurance

Responsibilities

• Set strategy and lifecycle management for Aftersales products and programmes across networks
• Conduct market research and analyze trends to identify opportunities
• Lead omnichannel aftersales solutions and recurring revenue products
• Manage supplier relationships, KPI governance, tenders and contracts
• Prepare executive-level business cases and performance reports
• Maintain the ACE retailer portal content to align with business objectives
• Support retailer onboarding, launches and engagement activities
• Provide field team support and programme launches, including continuity planning

Key requirements

• Strong customer service orientation
• Willingness and ability to travel to retailer locations
• Strong project, organisational, prioritisation and planning skills
• Problem solver with initiative and ability to work under pressure
• Self-starter capable of meeting tight deadlines
• Proficiency with Microsoft Power BI and intermediate Excel
• Efficient time management
• Team player with flexibility and willingness to learn
• Effective stakeholder engagement and communication across diverse groups
• Commercial awareness with strong analytical skills
• Good organisational skills and adaptability to changing priorities
• Ability to manage own time/diary aligned with business priorities

• customer-centric mindset
• stakeholder engagement
• change management
• Power BI
• Excel
• Microsoft Office suite

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