Customer Support Advisor

• Location Milton Keynes,Milton Keynes, MK7 8AT,United Kingdom
• Employee Type Full Time Contract

A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.

The Role:

• – Screen initial calls and determine customer requirements.
• – Input details on the system, ask questions to ensure accurate information is obtained from the caller.
• – Attempt to resolve customer queries over the phone through the trouble shooting process. If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
• – Process email enquiries including handling complaints, answering enquiries and prioritising issues.
• – Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.

The Person:

• – Experience working in a high call volume environment or call centre.
• – Strong customer service skills and ability to answer queries concisely via the telephone and email.
• – Ability to work under pressure and handle challenging situations.
• – Attention to detail and strong data entry skills.
• – Excellent communication and listening skills.
• – Confident user of Microsoft Office applications.

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