Shift Lead – Store Operations & Customer Service

Marks & Spencer plc (UK) is seeking a Shift Lead to supervise the fill operation and coordinate resources for a ready-to-trade salesfloor. You will lead the floor in the absence of the Colleague Manager, ensuring efficient store opening and smooth daily processes.

The role requires coordinating teams, delivering customer service, and upholding M&S behaviours and colleague expectations while supporting nearby stores when needed. Shift patterns include 9:30–17:30 across a two-week cycle.

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