Mystery Shopping Programs Lead

Serve First CX is seeking a proactive coordinator to oversee our mystery shopper database and ensure timely, accurate delivery of programmes. Reporting to the Operations Manager, you will manage shopper queries, allocate visits, and liaise with shoppers, validators and finance to keep workflows smooth.

The role requires strong organisation, clear communication, and the ability to work onsite in Milton Keynes for at least 3 days per week, with onboarding conducted onsite.

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