IT Support Administrator

Overview

In this role you support Monks colleagues worldwide, ensuring they stay productive by delivering remote IT assistance as part of a global team. You’ll focus on the EMEA region, handle incidents via ticketing, and contribute to onboarding/offboarding and IT projects. You help enable cross‑regional collaboration and drive efficiency and accuracy in IT operations. The position offers a chance to shape global IT support and work in a diverse, inclusive culture.

Responsibilities

• Deliver remote IT support worldwide with a focus on the EMEA region
• Resolve issues via the ticketing system (Freshservice) and provide troubleshooting
• Manage user accounts across multiple platforms; support onboarding and offboarding
• Contribute to regional and global IT projects and align with global IT goals
• Support cross‑functional collaboration to enable productive work for colleagues across the globe

Key requirements

• 2+ years of experience in IT support
• Strong written and verbal English communication
• Excellent knowledge of ticketing systems

• strong communication
• team player
• independence
• Windows and Mac support (plus)
• MDM platforms (plus)
• Google Workspace and Google Admin

…