Public Sector Customer Expert – Onsite Glasgow

Teleperformance in Glasgow is recruiting dedicated Contact Centre Agents for a full-time, on-site role. The position involves handling a dedicated caseload with empathy and professional conduct, engaging with potentially vulnerable customers, and coordinating with relevant agencies to improve well-being and financial stability.

You will conduct structured reviews, ask appropriate follow-up questions, verify information, and document progress in secure systems.

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