Senior Sales Operations Associate

Overview

In this role you own the end-to-end quote process and act as the bridge between customers, OEM partners, and distribution channels. You will anticipate bottlenecks, drive outcomes, and continuously improve quoting speed and accuracy. You’ll work with some of the world’s largest technology buyers, translating commercial terms into clear proposals. You shape pricing and negotiations to support margins while maintaining strong relationships. This is a fast-paced, high-ownership role focused on delivering reliable quotes and invoicing.

Responsibilities

• Own the end-to-end quote process from customer request to delivery
• Register and manage bid submissions with OEM platforms (including Cisco CCW) and secure approvals at the correct discount tier
• Engage global distribution channels to secure competitive and accurate pricing
• Build accurate, competitive quotes in Sage X3 and present them clearly to customers
• Maintain live visibility into OEM and distributor pricing and flag changes proactively
• Translate past project learnings into smarter future quotes (margins, lead times, speed)
• Monitor pricing trends across hardware categories and provide market intelligence to Account Management
• Maintain meticulous records of bids, pricing data, customer interactions, and deal history
• Drive final project invoicing in coordination with Account Management
• Represent Sales Operations in customer meetings regarding quote status, pricing, and timelines
• Partner with Finance to resolve invoicing queries and follow-up with customers
• Mentor and coach junior Sales Operations Associates to uphold accuracy and ownership

Key requirements

• Minimum 1–2 years in a sales support, operations, or customer-facing commercial role
• Deep commercial fluency in hardware resale
• Solutions-oriented mindset with proactive problem-solving
• Experience with ERP or quoting platforms (e.g., Sage X3) and comfort with new tooling
• Exceptional prioritization under pressure
• Attention to detail in high-volume environments
• Clear, direct communicator with customers and internal stakeholders
• Self-starter with initiative and risk-awareness
• Natural mentor capable of coaching juniors
• Intermediate Microsoft Excel skills
• Ability to work in high-tempo, high-accountability settings
• Adaptable, calm under pressure, eager to learn
• Team player with collaborative mindset

• communication
• problem-solving
• teamwork
• Sage X3
• ERP/quoting platforms
• Microsoft Excel

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