Claims Quality Assurance Analyst

Overview

As part of the Claims Quality Assurance Centre of Excellence, you will ensure claims handling meets regulatory and internal standards while driving quality improvements. You will partner with cross-functional teams to calibrate scoring, analyse trends, and implement remediation and training. The role sits within a global QA & Governance team focused on best practices and governance across the London Market. You will impact claims performance through data-driven insights and clear stakeholder communication. This is a hybrid, London-based opportunity with exposure to diverse products and teams.

Pay / Benefits

• hybrid working
• diverse and inclusive culture
• opportunity to gain exposure to multiple insurance products
• cross-team collaboration
• international presence
• career development opportunities

Responsibilities

• Conduct quality assurance audits on internal and, when appropriate, third-party claims (TPA) against best practice standards and regulations
• Perform re-reviews to ensure calibration in scoring and assessment
• Analyse data and prepare qualitative MI and analytical reports highlighting trends and areas of attention
• Provide constructive feedback to business units, deliver training, and propose remediation plans
• Maintain understanding of London Market products, policies, and regulatory environment
• Collaborate with stakeholders to embed best practices throughout the claims process
• Support training development and remediation initiatives
• Navigate liaison with multiple internal and external teams to ensure quality across the claims function

Key requirements

• Experience with Claims QA and governance
• Knowledge of Lloyd’s London Market and regulatory environment
• Experience working with multiple internal and external teams including TPAs
• Strong communication and relationship-building skills
• Analytical mindset with pragmatic, commercial, solution-oriented approach
• Ability to work autonomously and in a team
• Good commercial awareness

• strong communication (oral and written)
• stakeholder engagement
• influencing and negotiation
• Quality Assurance in claims handling
• data analysis and MI/reporting
• calibration of assessor scoring

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