Overview
In this role you provide technical hosting support to Project Management Teams globally, focusing on electronic discovery workflows and ESI hosting for law firms and Fortune 500 clients. You will interact with clients and internal teams to manage case workflows, troubleshoot issues, and ensure timely delivery of hosting and processing tasks. You will work with Relativity and LAW to run document productions, create load files, and develop workflow enhancements with Relativity scripts. The role combines technical execution with clear communication and tight deadline management, across day-to-evening shift transitions. You’ll contribute to scalable, client-centered e-discovery services within a
Pay / Benefits
- medical
- dental
- vision
- 401k
- paid time-off
- life insurance
Responsibilities
- Communicate with Project Management Teams and clients to execute case tasks throughout the lifecycle
- Troubleshoot technical issues for both internal and external stakeholders
- Answer client questions about web hosting software and perform administrative functions to meet client needs
- Manage multiple projects to meet deadlines
- Ensure smooth transition between day and evening shifts
- Develop analytical approaches to research solutions and determine actions
- Ensure job completions align with client and industry standards and deadlines
- Perform other tech-based projects as required
- Work with Relativity and LAW to perform document productions (bates stamping, load files, OCR)
- Create custom event handlers and Relativity Scripts to improve workflow
Key requirements
- Bachelor’s Degree in related field such as computer sciences or information management-technology
- Knowledge of MS Office applications
- Ability to convey technical processes in understandable language
- Strong organizational skills
- Excellent customer service and communication skills
- Ability to work overtime including evenings and weekends
- Available by phone or email when out of the office
- Ability to work under pressure and meet deadlines
- Positive attitude with capacity to create customized client solutions
- customer service orientation
- clear communication
- organizational skills
- Relativity
- LAW
- OCR
…