About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.
Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.Ifyou’reupbeat,curiousand ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, youcan also:
- Service charge and tips
- Enhanced pay after midnight
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
As aF&B Attendantat Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team.F&B Attendant’sare flexible to our customers’ needs and go above and beyond to make anything possible.
Main Responsibilities
- Organise and carry out all mise-en-place duties prior to and after service to the required standards.
- Support the team to ensureefficient and smooth serviceduring busy periods
- Master the point-of-sale system for swift and precise order placement.
- Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards
- Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience
Service Behaviours
Our F&B Attendantsare expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note:
You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
F&B Attendantswill spend a large portion of their shift on their feet working directly with the public.
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