1st Line IT Support Technician – Customer-Focused & Proactive

Exponential-e in London is seeking a motivated 1st Line infrastructure support specialist to provide frontline assistance to customers. You will manage and own support tickets and drive issues to resolution, triage incoming tickets and follow established processes for quick resolution.

You will monitor alarms, respond within SLA, log calls, escalate faults, and work with external vendors. The role offers room to grow in IT support alongside a collaborative team.

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