Location: London, UK
Type: Full-Time
Department: Quality Team
Title: Quality Angel (Quality Travel Specialist)
Compensation: Starting from GBP 31,000 – GBP 35,000
About Queen of Clubs
At Queen of Clubs, we don’t simply design trips, we curate lifestyles and unforgettable moments.
A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been delivering innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel.
From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we provide tailor-made solutions for the world’s most discerning clientele. As a trusted, behind-the-scenes partner, we create exceptional moments for elite travelers worldwide.
To support our continued growth, we are looking for a Quality Angel to join our fast-paced, international team in London.
You Will
- Oversee the quality of the travel services we provide, working across ground operations, hotels, villas, events, tickets, experiences, and local suppliers
- Maintain regular contact with clients and suppliers throughout each journey to ensure total satisfaction
- Work closely with the Team Senior to resolve client complaints quickly and efficiently
- Build fluency with our ERP system as a core working tool
- Monitor and communicate client feedback across the team
- Facilitate regular meetings and communications to discuss process updates and issues
- Understand the flow of each itinerary end to end, so nothing is missed and clients are supported every step of the way
- Prepare duty messages to support the Duty Manager, personalizing the text throughout the client’s stay to ensure fluid day-to-day service
- Check that all services are confirmed, service orders are created and sent, and follow up on anything missing
- Verify that suppliers have all the information they need
- Handle last-minute bookings together with the Team Leader
You Are
- Fluent in English
- Passionate about luxury travel and lifestyle
- Knowledgeable about the UK destination
- Fully committed, with real motivation and drive
- Confident working under considerable pressure
- Confident with pricing, costing, and quick mental math
- Experienced in the travel or hospitality industry, ideally within: tour operators or travel agencies, incentive or wedding planning, hotel reservations, concierge companies, family offices, or other sales roles in luxury hotels and travel
- Based in or around London (this is a fully in-office position)
- Already holding the right to work in the UK – we are unable to offer visa sponsorship for this role
We Offer
- A starting salary of GBP 31,000-35,000 gross per year, plus an annual bonus
- Company-provided MacBook and iPhone
- A dynamic, multicultural team within a leading international B2B luxury travel brand
Location Requirement
Candidates must already reside in or around London and hold a valid UK working permit. This is not a hybrid role. Please do not apply if these requirements are not met.
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