Company: Olo
Location:
Job Description:
Olo, a leading SaaS platform for restaurant digital ordering, is seeking a Sr. Customer Support Specialist. This remote UK role focuses on resolving complex tickets, mentoring teammates, and collaborating with Product and Engineering to improve support processes.
You will diagnose technical issues, respond to inquiries via phone and ticketing, and help maintain high CSAT and SLA performance while working across shifts to support customers seven days a week.
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Posted: September 21st, 2026