Company Description Hook Norton Brewery Visitor Centre is a food production and hospitality destination based on Brewery Lane in Hook Norton, near Banbury, United Kingdom. The Visitor Centre welcomes guests to experience the brewery’s heritage while enjoying food and drink in a friendly, customer-focused environment. It combines traditional brewing with modern visitor facilities, offering tours, tastings, and dining options. Team members work in a lively setting that values quality, service, and a welcoming atmosphere for all guests. The environment is well-suited to individuals who enjoy engaging with visitors and contributing to memorable experiences.
Role Description The Hospitality Associate is a full-time, on-site role based at the Hook Norton Brewery Visitor Centre in Banbury. This role includes welcoming guests, answering questions, and providing information about the brewery, visitor facilities, and offerings. Daily tasks involve supporting food and beverage service, such as taking orders, serving food and drinks, maintaining cleanliness in guest areas, and ensuring a high standard of presentation. The Hospitality Associate will assist with customer check-in for tours or events, manage basic point-of-sale transactions, and respond to visitor feedback or concerns in a professional manner. The role also includes working collaboratively with colleagues, following health and safety procedures, and helping prepare the venue for special events or busy periods.
Qualifications
- Strong Communication skills, including clear verbal interaction with guests and effective coordination with team members.
- Demonstrated Customer Service skills with a focus on creating positive visitor experiences and resolving inquiries or issues calmly.
- Experience or interest in Food Service and Food & Beverage operations, including handling orders and maintaining hygiene standards.
- Background or training in Hospitality, ideally within visitor centers, restaurants, cafes, or similar customer-facing environments.
- Ability to work on-site in Banbury on a full-time schedule, including weekends or evenings as needed.
- Reliability, attention to detail, and the capacity to work in a fast-paced environment while standing for extended periods.
- Basic numeracy and point-of-sale skills for handling payments and receipts.
- Knowledge of or interest in breweries, food production, or tourism is beneficial, as is prior experience in the hospitality or food and beverage sector.
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