Senior Service Desk Architect – SIAM & ITSM Transformation

Undisclosed is seeking a senior Service Management architect to lead the design and transformation of Service Desk and End User Support across a complex multi-supplier banking environment.

The role requires defining operating models, support architectures, governance, and data flows across ServiceNow, CMDB, IAM, and cloud environments to improve resilience, user experience, and observability. Strong stakeholder management and experience in financial services are preferred.

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