Join a small, independent family office team managing a prestigious, high-value London property portfolio, overseeing both residential and commercial assets in some of the city’s most sought-after locations.
Role Overview
As Property Manager, you will be the central point of contact for a diverse portfolio of 15–20 residential units across six properties and key commercial assets. You’ll oversee day-to-day administration, compliance, maintenance coordination, and financial support, all while delivering best-in-class service and driving operational improvements.
Key Responsibilities
- Residential Management
- Serve as main liaison for tenants, handling queries and issue resolution.
- Coordinate routine and ad-hoc maintenance, working with contractors and suppliers.
- Manage void periods and end-of-tenancy processes, including inspections, meter readings, inventories, deposit negotiations, and handovers.
- Ensure all statutory certificates (Gas Safety, Electrical Safety, EPCs) are obtained and logged.
- Commercial Administration
- Assist with annual insurance renewals: compile data, liaise with insurers, and submit documentation.
- Work with business rates consultants to optimise liabilities and identify mitigation strategies.
- Manage utilities: coordinate meter readings, update accounts, and interface with service-charge providers.
- Collaborate with the finance team to ensure accurate, timely invoicing for rates, utilities, and insurance.
- Support marketing and social-media activities to drive leasing.
- General Duties
- Maintain meticulous records of all works, inspections, certifications, and communications.
- Support ad-hoc property projects and prepare regular reports.
- Continuously seek process improvements and efficiencies across the portfolio.
Skills & Experience
- Proven track record in residential property management or administration (London experience preferred).
- Strong understanding of compliance requirements (Gas Safety, EPCs, etc.).
- Familiarity with commercial property processes: insurance, utilities, service-charges, and rates.
- Exceptional organisational skills and attention to detail, especially in Excel and numeracy tasks.
- Excellent communication and interpersonal abilities.
- Self-motivated, able to juggle multiple workstreams and solve problems independently.
- Proficient in Microsoft Office; experience with property-management software is a plus.
Desirable: ARLA, IRPM (or similar) qualification; experience with high-value London properties.
What’s on Offer
- Competitive, experience-based remuneration.
- Exposure to a prestigious, high-value London property portfolio within a close-knit, privately managed environment.
- Autonomy to lead and innovate in your role.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Management
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