Overview
In this role you will own end-to-end incident management for ITIL-aligned workflows, leading real-time responses to DDoS and complex network events. You will operate as a subject-matter expert on mitigation technology, mentor junior engineers, and collaborate with customers, partners, and cross-functional teams to improve runbooks and platform resilience. The position combines hands-on triage across networks with escalation and technical leadership in high-pressure situations. This is a chance to shape incident response capabilities and contribute to a security-focused, collaborative culture.
Responsibilities
- Own incidents end-to-end across ITIL-aligned workflows
- Lead real-time response to DDoS and network events
- Perform advanced triage and troubleshooting across platforms and customer environments
- Serve as SME on real-time mitigation technology
- Act as escalation point for junior engineers
- Collaborate with customers, partners, Engineering, Product, and Threat Intelligence
- Drive documentation, runbooks, and operational improvements
- Mentor junior engineers and deepen networking/DDoS expertise
Key requirements
- 2–4 years’ experience in networking, cybersecurity, or infrastructure
- Degree in Computer Science or a related field
- Strong networking fundamentals — TCP/IP, routing, Layer 1–3 troubleshooting
- Proven incident response and customer-facing technical experience
- Ability to stay composed and effective under pressure
- Excellent communication skills
- Scripting and automation ability (Python, Bash, or similar)
- clear communication
- calm under pressure
- customer-facing professionalism
- TCP/IP and routing fundamentals
- DDoS mitigation knowledge
- Scripting (Python, Bash)
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