Senior 3rd Line Network and Security Engineer

Overview

In this role you will deliver 3rd line network and security support for internal and external customers, troubleshoot and resolve incidents, and implement complex configurations. You will share knowledge with the wider team through training and collaborative assistance. You will take ownership of escalations and drive them to resolution, while peer-reviewing changes before deployment. You join Softcat’s Network and Security team within a growing technology solutions business, contributing to a culture of collaboration and excellence. The role offers hybrid working and an inclusive, supportive environment that values diverse perspectives and autonomy.

Pay / Benefits

• Hybrid working – 2 days in the office and 3 days at home
• Flexible working hours
• Supportive, diverse team
• Autonomy to realise potential
• Disability or neurodiversity adjustments in recruitment
• Career development opportunities

Responsibilities

• Provide 3rd line technical support for network and security incidents and resolutions
• Share knowledge via internal training sessions and team support
• Assist 3rd Line engineers with troubleshooting and case handling guidance
• Design and implement complex configuration changes for customers
• Peer review configuration changes before implementation
• Take ownership of customer escalations and drive to resolution

Key requirements

• CCNP or equivalent
• Deep knowledge of at least 3 networking/security areas (e.g., Routing & Switching, Firewall technologies, WiFi)
• Excellent written and verbal communication skills under pressure

• strong communication
• ability to work under pressure
• collaboration and teamwork
• Routing & Switching
• Firewall technologies (ASA/Firepower)
• WiFi (Cisco/Meraki)

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