Cartier, Sales Associate (Seasonal FTC)

JOB MISSION

In this role, you will be an ambassador of the Maison, responsible for delivering a unique client experience before, during, and after each sale. You will proactively develop your client portfolio while also contributing to the daily operations of the boutique.

MAIN ACCOUNTABILITIES

Sales Achievements

• Ensures a unique and exceptional client experience.
• Adapts according to client(s) needs and motivations.
• Strives to always improve and surprise the client(s).
• Deals with ease during negotiations and objections.
• Transmits the passion and values of the Maison.
• Acts as the privileged contact for the client(s) in case of After Sales.
• Meets individual and boutique targets, both quantitative and qualitative.

Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty.
• Efficiently develops the client portfolio.
• Execute targeted CRM actions.
• Engage in client events and acts as an Ambassador of the Maison.

Boutique Operations

• Respects all brand and boutique policies and procedures.
• Support with stock inventories.
• Support with set up and breakdowns at opening and closing of the boutique.
• Adhere with Visual Merchandising guidelines.
• Assists with special projects when requested.
• Undertake administrative tasks and stock room related tasks when it’s required

ROLE REQUIREMENTS

• A proven track record of successful achievement within a luxury retail environment
• A sale orientated and target driven background
• Excellent customer service credentials
• A strong communicator with empathy and good interpersonal competences
• Result and action oriented with strong entrepreneurial mind-set
• Fluent in English (additional languages are beneficial)

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