Key Responsibilities
Client Delivery & Stakeholder Management
- Lead and coordinate delivery of T+1 programme workstreams across multiple operational and technology stakeholders.
- Manage end-to-end client questionnaire and outreach activity, consolidating responses from SMEs and ensuring high-quality, timely submissions.
- Drive governance and stakeholder engagement activities, including steering committee materials, impact assessments, risk tracking, and programme readiness reporting.
- Coordinate cross-functional engagement across operations, FX, network management, technology, and external vendors.
- Support senior stakeholders with funding discussions, delivery planning, and regulatory readiness initiatives.
Market & Industry Expertise
- Demonstrate strong knowledge of T+1 settlement reform and associated operating model impacts across:
- Custody and settlements
- Standard Settlement Instructions (SSIs)
- Sub-custodian and CSD networks
- Engage with external market infrastructure participants, vendors, and industry working groups to support strategic decision‑making.
- Analyse industry frameworks, market guidance, and regulatory developments to inform programme delivery and client communications.
- Support assessment of vendor solutions aimed at improving settlement efficiency, SSI validation, and operational risk reduction.
- Produce high-quality business analysis documentation including:
- Impact assessments
- Requirements gathering
- Process analysis
- Readiness reporting
- Governance materials
- Executive presentations
- Develop and track programme actions, dependencies, and risks across complex delivery environments.
- Contribute to external engagement strategies involving sub-custodians, CSDs, and market counterparties.
Knowledge Sharing & Thought Leadership
- Contribute to internal knowledge sharing, programme alignment, and client messaging through:
- Delivery playbooks
- FAQs
- Thought leadership materials
- Support development of reusable templates and delivery approaches to improve consistency across engagements.
- Mentor junior team members and contribute to a collaborative, high-performing delivery culture.
Required Experience
- Proven experience delivering change within financial services operations or markets infrastructure.
- Strong understanding of T+1 settlement initiatives and post-trade operating models.
- Experience working with custody, settlements, FX, SSI management, or securities operations teams.
- Excellent stakeholder management and communication skills.
- Ability to coordinate cross-functional SMEs and manage competing priorities in fast-paced delivery environments.
- Experience engaging with senior stakeholders and external vendors.
- Strong analytical, documentation, and presentation skills.
Preferred Background
- Experience within consulting or large-scale transformation programmes.
- Knowledge of global custody and sub-custodian operating models.
- Familiarity with market infrastructure providers, CSDs, and settlement workflows.
- Understanding of regulatory and operational change programmes within capital markets.
- Proactive and delivery-focused mindset.
- Strong attention to detail and organisational capability.
- Collaborative approach with the ability to influence stakeholders at all levels.
- Passion for continuous learning, market developments, and operational excellence.
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