Head of Customer Success — Remote, AI Docs & Decks Lead

Ethos is seeking a heads of customer success to guide CS or support operations for AI-backed document tasks. This remote role focuses on training language models on professional documents, spreadsheets, and slide decks, while building trusted, executive-ready decks and runbooks.

We require 4+ years leading CS or support ops, experience with health-score models and renewal forecasting, and exceptional document craftsmanship. Flexible, remote engagement with competitive hourly compensation.

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