Merchant Support Specialist — SaaS & E‑commerce

Swap is seeking a reliable Customer Support Specialist to be the frontline voice for merchants, resolving issues quickly and clearly. You will troubleshoot platform questions, guide users, and collaborate with CX, Product, Ops, and Engineering teams to surface issues and improve workflows.

The role blends advocacy with light technical investigation and requires strong empathy, organisation, and the ability to manage multiple inquiries across shipping, returns, and account configuration.

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