Inbound Contact Center Manager | Customer-Obsessed Ops

Swoop Recruitment is seeking a Contact Centre Operations Manager to lead its inbound customer contact operation. You will oversee an around 30 FTE team across telephone and live chat, shaping process, performance and the customer journey.

You will report to the COO, drive improvements, develop future leaders and ensure a seamless omnichannel experience for customers. A hands-on, people-first approach is essential.

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