Global Director of Customer Solutions

Overview

As Global Director of Customer Solutions, you will unite Pre-Sales, Bid Management and SME teams to drive confidence and growth for IRIS worldwide. You’ll partner with Sales, Product, Customer Success and Marketing to streamline the customer journey and improve win rates and deal value. This hands-on leadership role focuses on building high-performing, globally-aligned teams and delivering measurable commercial impact. You’ll help shape how IRIS wins and grows in a regulated, enterprise software environment.

Pay / Benefits

• hybrid/remote work in the UK
• competitive salary
• opportunity to lead global function
• growth and development opportunities
• inclusive culture and belonging
• impact on millions of users globally

Responsibilities

• Lead and develop global Pre-Sales, Bid Management and SME teams
• Create a consistent operating model across regions to drive collaboration
• Support largest and most strategic customer opportunities as a senior commercial leader
• Improve quality and consistency of demonstrations, solution design and technical validation
• Oversee bid management to ensure timely, high-quality tenders and RFP responses
• Partner with Sales, Product, Customer Success and Marketing to create a seamless customer journey
• Develop scalable processes, governance and reporting for global growth
• Coach and develop leaders to build a high-performing, customer-focused function
• Drive improvements in win rates, average deal size, expansion revenue, customer retention and time-to-close

Key requirements

• Leadership experience within Pre-Sales, Solutions Consulting, Solution Engineering, Bid Management or Customer Solutions
• Experience managing multiple customer-facing teams in a B2B Software or SaaS environment
• Proven track record of improving commercial performance (win rates, deal values, retention)
• Strong leadership to coach and inspire high-performing teams
• Excellent stakeholder management with cross-functional collaboration with Sales, Product and Customer Success
• Ability to translate technical solutions into clear commercial value
• Experience supporting enterprise sales and high-value opportunities
• Experience in HR, Payroll, Accountancy, Education or regulated software sectors is advantageous

• people leadership and coaching
• stakeholder management
• strategic thinking and collaboration
• solution design
• demonstrations and technical validation
• bid management and tender processes

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