Job Description
Job Description
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Air Source Heat Pump Service & Repair Engineer
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Somerset (must be locally based)
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Full‑Time | Permanent
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Help Power the Future with PH Jones
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At PH Jones, we’re playing a key role in the UK’s transition to low‑carbon heating. We’re now looking for an experienced Air Source Heat Pump Service & Repair Engineer to join our growing Somerset team and help us deliver reliable, energy‑efficient heating solutions to homes across the region.
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If you’re passionate about renewable technology, enjoy solving technical challenges, and take pride in delivering excellent customer service, we’d love to hear from you.
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What You’ll Be Doing
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You’ll be responsible for the safe, efficient servicing, fault‑finding and repair of Air Source Heat Pump systems in domestic properties, ensuring systems run at their best and customers receive a first‑class experience.
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Key Responsibilities
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- Service, diagnose and repair Air Source Heat Pumps and associated heating controls
- Work in line with health & safety legislation, statutory regulations, manufacturer guidance and company processes
- Deliver a high‑quality, professional experience in occupied residential properties
- Effectively manage your own workload, appointments and productivity
- Complete job records, reports and parts requests accurately using company systems
- Act as a professional ambassador for PH Jones at all times
- Proactively identify system improvements, additional works or safety issues
- Participate in the out‑of‑hours call‑out rota when required
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What We Offer
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Competitive Package
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- Salary: up to £45,000 subject to experience and qualifications
- Full‑time, permanent contract
- Annual pay review plus profit share scheme
- Fully costed company van and fuel card
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Exceptional Benefits
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- Employee energy allowance and exclusive discounts on HIVE products
- Company pension scheme
- 25 days annual leave + bank holidays
- Full sick pay after successful probation
- Plus much more!
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About You
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You’re a skilled, customer‑focused engineer who can work independently and confidently in residential environments.
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Essential Experience & Skills
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- Proven experience servicing and repairing Air Source Heat Pump systems
- Strong understanding of low‑temperature heating systems and controls
- Electrical fault‑finding skills relevant to heating systems
- Experience working in occupied domestic properties
- Ability to manage workload independently and meet productivity targets
- Knowledge of domestic renewable heating regulations
- Strong customer service mindset in a field‑based role
- Awareness of health, safety and compliance requirements
- MCS awareness
- Experience with control systems including weather compensation, zoning and hybrid systems
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Qualifications & Certifications
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- Level 3 Heat Pump qualification (or equivalent)
- Unvented Hot Water qualification (G3)
- F‑Gas certification – desirable
- 18th Edition Wiring Regulations (BS7671) – desirable
- ACS qualifications (CCN1, CENWAT, HTR1, CKR1) – desirable
- Minimum 2 years’ post‑qualification experience
- Full UK driving licence (no more than 6 points)
- Right to work in the UK
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Be Part of Something Bigger
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By joining PH Jones, you’ll be part of a team that’s revolutionising how we heat our homes and helping to build a more sustainable future.
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