Customer Service Planner (Engineering / Coordination)
£35,000 – £40,000 + KPI Related Annual Bonus + 36 days Holiday + Christmas Shutdown + Birthday Week Friday Off + Company Benefits
Blankney, Lincolnshire
Are you an organised and customer-focused Service Coordinator, Planner or Engineering professional looking for a varied office-based role where you can take ownership of customer requirements, engineer schedules and service delivery?
Join a specialist machinery business where you’ll be the central link between customers, Service Engineers and internal teams, coordinating installations, machine downtime and service requirements while ensuring the right engineer is in the right place at the right time.
Working closely with the Service Team Leader and Operations team, you’ll manage daily and forward planning, respond to customer requirements and solve scheduling issues as they arise. You’ll have real responsibility for keeping a busy service operation running efficiently.
This role would suit a Service Coordinator or Engineering Administrator looking for a hands-on coordination role within a technical environment.
The Role:
- Coordinate daily and forward planning of Service Engineers
- Plan installation works, machine downtime and customer requirements
- Create work orders and allocate engineers to customer sites
- Act as a key point of contact for customers requiring engineering support
- Process timesheets and overtime
- Maintain accurate records across the CMMS system
The Person:
- Experience in planning, coordination, customer service or administration
- Experience in a service role within the engineering sector
- Full UK driving licence
Reference Number: BBBH27449
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
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