Introduction
An exciting opportunity for an apprentice to work alongside a qualified Parts Advisor to be fully trained in business administration, together with sourcing and supplying parts for the repair of vehicles. You will be following parts procedures as well as handling incoming parts, storing and receiving stock, identifying and ordering parts.
About the Employer
Doing the simple things brilliantly…vehicle repair perfection. MG Accident Repair Centre is renowned for absolute professionalism, quality and attention to detail in all aspects of vehicle body repair, with customer focus and communication at the very centre. Widely recognised throughout Wolverhampton, Stafford, Cannock and Stoke-on-Trent, their first-class service extends throughout the West Midlands, Staffordshire and Shropshire. Holding numerous insurance approvals and BSI 10125 status. MG Accident Repair Centre continue to strive, invest and exceed all customer expectations. We believe in delivering uncompromising quality whilst providing an exceptional level of service for all of our customers. Utilising our years of expertise and training we provide a specialised range of services tailored to enhancing the experience of owning your vehicle whether it be repair your vehicle after an accident, carry out minor cosmetic repairs or carrying out any routine checks…why would you settle for anything less? Everything we do is built around the same philosophy, to repair your vehicle and return it to its original pre-accident condition, with the least amount of inconvenience to you. We handle the whole claim process for you and promise to keep you informed every step of the way. Customer focus, service and retention is a key element within the business model. We have eliminated conflict, implemented new thinking processes, new technology, new rules and procedures to ensure we have a solution we know our customers and partners desire.
What You’ll Do
- You will be ordering parts for many different makes and models of accident damaged vehicles from a variety of sources
- You will progress chase parts orders, checking parts in, recording parts, booking parts onto jobs, storing and issuing parts, panels and consumables
- You will be dealing with both colleagues and suppliers in person, by telephone and by e-mail
- You will be working alongside on-site service technicians to ensure they have the parts needed to complete their daily work
- You will use a number of different software systems
- Learn customer service and business administration skills
Training Outcome
Following completion of your apprenticeship, you can expect employment as well as the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Physical fitness
Qualifications
- Essential – GCSE – English GCSE or equivalent – 4/C or above
- Essential – GCSE – Maths GCSE or equivalent – 4/C or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday 8.30am – 5.30pm.
Expected Duration: 1 Year
Training Provider: AUTO-ASSESS LIMITED
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