Strategic Customer Success Lead – UK Telecom Accounts

Hiya Inc. in London is seeking a Strategic Customer Success Manager to own and grow a focused portfolio of UK customers.

This post-sales quarterback role drives adoption, orchestrates programs across product, engineering and sales, and delivers measurable value to multi-million ARR accounts in a fast-growing, regulated telecom environment. You will lead senior relationships, run QBRs, manage risk and escalations, and identify expansion opportunities while aligning with Hiya’s roadmap.

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