About The Role
Uber Eats is seeking an Account Management Lead to lead our high-performing, on-the-ground regional team responsible for Birmingham and the surrounding West Midlands area. Based in our regional hub in Birmingham, this role plays a key leadership role in shaping our regional commercial strategy to ensure we build the platform of choice across the West Midlands for restaurants and eaters.
What You’ll Do
- Lead & Develop: Provide hands‑on leadership and coaching to Account Managers, embedding a high‑performance culture to build trusted relationships and co‑create partner growth plans.
- Drive Regional Growth: Own your team’s regional performance by inspecting pipeline health and dashboards, course‑correcting quickly when shifting priorities create pressure points.
- Navigate Complexity: Manage internal and market complexity across Birmingham and the West Midlands, effectively balancing short‑term targets with long‑term partner health.
- Cross-Functional Execution: Collaborate closely with Operations, Marketing and Product teams to influence scalable solutions and eliminate friction points for regional merchants.
- Activate Commercial Levers: Drive the adoption of new products, marketing tools and commercial workflows across your territory, making fast, thoughtful decisions even with imperfect data.
- Portfolio Discipline: Manage a complex merchant portfolio with urgency and focus, ensuring team resilience through tough commercial negotiations and evolving workflows.
Who You’ll Be
- Birmingham & West Midlands Market Expertise: Deep commercial understanding of the Birmingham and wider West Midlands business ecosystem, with local insights to navigate regional market dynamics and merchant needs.
- Commercial Leadership: 5+ years of experience in Account Management or Sales, with a proven track record of managing complex partner portfolios and handling direct customer responsibility.
- People Development: 3+ years of dedicated people management or team leadership experience, with a demonstrated ability to coach sellers and build high-performing teams in rapid-growth environments.
- Operational Excellence: Strong systems‑thinking and analytical skills; proficient in using data and CRM tools such as Salesforce to manage pipelines, forecast accurately and optimise commercial processes.
- Strategic Problem Solving: A resilient, resourceful leader capable of navigating ambiguity, making high‑stakes decisions under pressure and solving multifaceted regional challenges.
- Cross-Functional Influence: Highly collaborative communicator skilled at aligning stakeholders across multiple functional areas to drive scalable business solutions.
- Preferred: Experience in B2B technology sales or the hospitality and restaurant industry.
Ready to Ride?
This isn’t the kind of place where you follow a playbook – it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves – we’d love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least 50% of their time in‑office. Some roles, like those at greenlight hubs, require full‑time in‑office presence.
Equal Opportunity Employer
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
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