Call Handlers are the first point of contact within the Operational Support Desk, handling calls and emails effectively and efficiently in a calm and professional manner. Calls and emails are received from frontline colleagues, management, other internal departments and a variety of internal and external stakeholders. Calls can range from mechanical and equipment defects to event vehicle requests for sporting events and royal engagements. Call Handlers ensure all calls and requests are dealt with professionally and logged clearly on our systemsfor them to action, Working alongside OSD Logistics Coordinators you will be responsible for answering calls and emails relating to vehicle and equipment defects or any other fleet or equipment related concern.
At South Central Ambulance Service (SCAS), every role plays an important part in helping people when they need us most. Whether you work in frontline care, Emergency Operations Centres, or corporate support services, your contribution makes a real difference every day.
Our values of Caring, Professional and Honest guide everything we do. We care for our patients, communities and colleagues, act professionally with pride and commitment, and work honestly to build trust through openness, integrity and respect. We offer a range of benefits to support your career including:
- Full training and access to a variety of development opportunities
- Holiday entitlement of 27 days, rising to 29 days after 5 yrs and 33 days after 10 yrs’ service, plus 8 bank holidays (pro rata)
- NHS Pension Scheme
- Ongoing professional development within SCAS and the wider NHS
- Occupational Health support, an Employee Assistance Programme and Health and Wellbeing services
- NHS discounts at over 200 retailer
- Opportunities to join staff networking groups
We work closely with our recognised trade unions, including Unison, Unite, GMB and RCN, which provide workplace support and representation.
SCAS is proud to be an inclusive employer, welcoming applications from people of all backgrounds.
We are committed to equality, diversity and inclusion, creating a workplace where everyone feels valued, respected and able to reach their full potential.
Join SCAS and help us deliver exceptional care when it matters most.
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