- Support the UK and Global Benefits and Compensation teams with a range of administrative tasks, delivering efficient customer service to internal and external stakeholders and maintaining accurate, up-to-date records and documentation
- This role helps ensure employees have a smooth experience with their benefits and reward programmes by managing enquiries, data and administrative processes with care and efficiency
- We are a diverse, collaborative group of professionals with a shared commitment to putting employees first. Our team fosters a fun, inclusive and supportive atmosphere — we work hard, but also make time to celebrate successes together
- The environment is fast-paced and dynamic, reflecting the live entertainment industry we support, while remaining open, approachable and team-focused. Everyone’s ideas and contributions are valued
- We pride ourselves on building authentic relationships with colleagues across the business and supporting each other, whether troubleshooting a complex benefits query or helping during a busy period, so we succeed as one team
- Act as first point of contact for the Live Nation Global Compensation inbox, allocating requests to the relevant lead and providing timely administrative support
- Cover the shared International Benefits inbox during team absence, ensuring requests are monitored, allocated, and responded to appropriately
- Maintain accurate compensation records, trackers, process guides and shared folders, ensuring information is accessible and up to date
- Support job architecture and compensation initiatives by gathering information, updating documentation, preparing materials, arranging meetings and tracking actions
- Support Mergers & Acquisitions-related compensation and benefits activity, including data tracking, documentation and information requests
- Support global benefits projects and processes, including benefit information, data requests and stakeholder coordination
- Support the Reward & Benefits Advisor with global benefits data collation for reporting and projects
- Handle compensation and international benefits data confidentially, accurately and in line with internal procedures and data-protection requirements
- Provide administrative support to the Global Compensation & Reward Director as required
Benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- OTHERS: Volunteer time off, crowdfunding network
Proficient to advanced Microsoft Excel skills — confident organising data, using spreadsheets for tracking and carrying out basic analysisCustomer service mindset — approachable and empathetic when dealing with employee questions or issues, with a focus on providing a positive experienceEagerness to learn — quick to learn new systems and processes; able to pick up HRIS or benefits platforms. Experience with Workday and benefits software is desirableCommunication skills — clear and professional written and verbal communication style; comfortable responding to employee queries in a friendly, concise mannerProficient Microsoft Office skills — confident using Outlook, Word and PowerPoint, managing shared inboxes, setting up diary invites on Zoom and Teams, and creating basic presentationsExperience — previous experience in an HR, benefits, compensation or senior administrative support role, with a basic understanding of employee benefits and compensation conceptsOrganisation and time management — able to manage multiple tasks across the team, keep work well organised and meet deadlines in a fast-paced, changing environmentAttention to detail — a high level of accuracy when reviewing documents, entering data and processing informationAccuracy and care: Takes care to complete work accurately and to a high standardDiscret and trustworthy: Able to handle sensitive personal data with a high level of confidentiality and integrityTeam player: Collaborative by nature, willing to support colleagues and contribute to a team-centric cultureAdaptable and flexible: Comfortable adjusting to new challenges or changes in priorities, while remaining composed and productive in a dynamic environmentProactive and self-starting: Takes initiative, looks for ways to improve processes, and is confident asking questions or suggesting improvementsCustomer service focused: Passionate about delivering a great experience to employees, with a helpful and positive attitude
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