Customer Support Team Leader: Drive Service Excellence

LexisNexis Special Services Inc. in Cardiff is seeking a Technical Support Team Manager to lead a high-performing team and deliver outstanding customer experiences.

The role focuses on operational delivery, strategic improvements, and a collaborative culture built on trust and accountability. You will own day-to-day service delivery, manage incidents and escalations, and drive performance through KPI management and cross-functional collaboration with Product, Technology, and Sales.

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