Customer Support Team Lead – Drive Service Excellence

LexisNexis Risk Solutions is seeking a Technical Support Team Manager in Cardiff to lead a high-performing team, own day-to-day delivery, and drive continuous service improvement. You will work across Product, Technology and Sales to ensure premier customer outcomes and timely incident resolution.

The role focuses on developing strong stakeholder relationships, using data-driven insights to improve customer experience, and fostering a collaborative, accountable culture.

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