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Main area Administrator Grade NHS AfC: Band 3 Contract Permanent Hours Full time – 37.5 hours per week (Monday to Friday) Job ref 383-CHI-7805-26
Site St Pauls House Town Derby Salary £25,760 – £27,476 Per Annum Salary period Yearly Closing 07/10/2026 23:59
Want to make a real difference and have a truly rewarding career? Join ‘Team Derbyshire Healthcare’ and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people’s lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
This role will be responsible for assisting in the provision of a comprehensive and confidential clerical and administrative support service to Children’s ADHD admin team, to ensure an efficient service, and cover for absences in different teams as and when required.
Main duties of the job
To assist in the provision of a comprehensive, efficient administrative support to the Children’s Complex Health ADHD admin team under the supervision of the ADHD Co-Ordinator to ensure an effective service is given to all service users.
To monitor voicemails and emails accurately taking and relaying messages and addressing all enquiries made by service users, in a discrete and helpful manner.
Working on own initiative, prioritising and delivering a service that covers a vast geographical area that requires organisational skills and communication skills to co-ordinate the service from an admin perspective.
Provide a comprehensive support service to the designated team including typing/word processing of letters, reports and other routine correspondence.
Sending SMS text reminders to reduce service rate of ‘was not brought appointments.
Accepting electronic referrals from internal departments.
Supporting the smooth delivery of admin services; being able to raise internal concerns, impacts and improvements within the team.
Receive and make telephone calls, taking messages and dealing with enquiries appropriately and ensuring accurate and timely communication of messages.
Provide cover for other admin teams within the Children’s Complex Health team as required and designated by the Nominated Supervisor / Manager.
Always maintain a professional and confidential approach to work.
Working for our organisation
Join ‘Team Derbyshire Healthcare’ and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people’s lives’.
CQC rated us as ‘GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
- Yearly appraisal and commitment to ongoing training
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBT+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities
Detailed job description and main responsibilities
To assist in the provision of a comprehensive, efficient administrative support to the Children’s Complex Health ADHD admin team under the supervision of the ADHD Co-Ordinator to ensure an effective service is given to all service users.
To monitor voicemails and emails accurately taking and relaying messages and addressing all enquiries made by service users, in a discrete and helpful manner.
Working on own initiative, prioritising and delivering a service that covers a vast geographical area that requires organisational skills and communication skills to co-ordinate the service from an admin perspective.
Provide a comprehensive support service to the designated team including typing/word processing of letters, reports and other routine correspondence.
Ensure appointment letters are created and sent in a timely manner and co-ordinate the nursing teams rotas on System one to reflect their individual working pattens, being able to identify that appointments are face to face or phone.
Sending SMS text reminders to reduce service rate of ‘was not brought appointments.
Ensure effective support and rebooking of appointments as required.
Accepting electronic referrals from internal departments.
Supporting the smooth delivery of admin services; being able to raise internal concerns, impacts and improvements within the team.
Support the team with room bookings and booking of appointments as required.
Ensure the maintenance of accurate and efficient filing systems, ensuring strict confidentiality of client identifiable information.
Prioritise and undertake general clerical tasks, including photocopying, filing, processing of mail etc.
Receive and make telephone calls, taking messages and dealing with enquiries appropriately and ensuring accurate and timely communication of messages.
Provide cover for other admin teams within the Children’s Complex Health team as required and designated by the Nominated Supervisor / Manager.
Person specification
- Working knowledge of Microsoft packages, Word, Access, Power point, Excel & Outlook
- English GCSE Grade C or equivalent
- Minimum of one years’ experience in an office environment.
Additional Information
Flexible Working
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.
Disability Confident Employer
The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know.
DBS Checks
The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month’s salary.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Name Natalie Cooksey Job title Children’s Complex Health Administration Manager Email address natalie.cooksey1@nhs.net
Information about joining our bank of temporary workers
Information on the support and education we provide to junior doctors during their years of clinical training
Information about the agreed set of commitments that employees can each expect from the Trust, and give in return
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