Overview
QLM Business Solutions is hiring a Call Center Agent to join its dynamic team in Manchester, England. This is a part-time, in-person role offering a competitive hourly rate of £25.00–£35.00, ideal for individuals with strong communication skills and a passion for customer service.
Role Summary
As a Call Center Agent, you’ll be the first point of contact for customers, handling incoming calls, resolving inquiries, and ensuring a positive experience. You’ll also assist with data entry, product support, and upselling opportunities. This role requires a proactive attitude, attention to detail, and the ability to thrive in a fast‑paced environment.
Key Responsibilities
- Respond promptly to customer inquiries via phone
- Maintain high standards of phone etiquette and professionalism
- Perform accurate data entry and maintain customer records
- Assist with product information, order status, and troubleshooting
- Identify customer needs and recommend relevant products/services
- Maintain thorough understanding of company offerings
- Collaborate with team members to improve service delivery
- Document customer interactions for future reference
Required Skills & Experience
- Previous experience in call center or customer service roles (preferred but not essential)
- Strong communication skills in English and Spanish (multilingual candidates encouraged)
- Proficiency in data entry with attention to detail
- Ability to analyze customer needs and provide tailored solutions
- Familiarity with upselling techniques is a plus
- Positive attitude and ability to work under pressure
Compensation & Schedule
- Pay: £25.00–£35.00 per hour
- Job Type: Part‑Time
- Location: Manchester, England (in‑person)
Why Join QLM Business Solutions?
- Work in a supportive and customer‑focused team
- Access competitive pay and flexible hours
- Gain experience in customer service and sales
- Opportunity to grow within a dynamic business environment
Application Process
Click here to Apply now or contact HR directly via WhatsApp at +1 (386) 360‑1476 for a faster response.
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