Customer Support Engineer

Customer Support Engineer

Cambridge | Hybrid (3 days on site)

£30k – £40k

Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues?

Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?

We’re supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They’re looking for a technically sound Customer Support Engineer to join their Cambridge team, providing first-line support across a product line that spans specialist hardware and software.

What you’ll be doing:

• Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
• Explaining complex technical issues and solutions clearly to customers.
• Diagnosing and resolving issues first-hand, escalating where necessary.
• Reviewing and developing technical documentation.
• Working closely with engineering teams to feed back on recurring or complex issues.

What we’re looking for:

• Solid grounding in RF fundamentals.
• A curiousmindset with a passion for technology (this could be shown through employment or hobbies)
• Basic exposure to Linux and networking.
• Comfortable working hands-on with both hardware and software.
• Strong communication skills, with the ability to translate technical detail for non-technical audiences.

Nice to have:

• Broader RF specialisms (e.g. signal-location techniques, wider analysis experience).
• Prior support or helpdesk experience.

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