Front Office Manager – Hotel

Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire. The role would suit a Reception Manager looking for their next management role within a growing nationwide group.

The Front Office Managers focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level. You will be directly responsible for the reception and nights team within the hotel.

The Role

• As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team.
• Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.
• Check that room allocation and upgrades are conducted proficiently
• Ensure guests are welcomed and receive an outstanding level of customer service
• Management and training
• Liaising with all departments on a daily basis
• Monitoring revenue figures to ensure targets are met

Experience and Skills required

• Experience in a similar role is essential
• Must have previous fine dining experience and worked to AA standards
• Good communication and interpersonal skills
• Ability to motivate and train staff
• Able to work to deadlines
• Able to work within budgets

Salary and Benefits

• My client is offering the successful Front of House Manager a salary up to £27,000
• 5 out of 7 days.
• Opportunities for promotion and progression as the property expands
• 28 Days Holiday including bank holidays
• Discounts on Food and Beverage

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