Product Manager: Customer Support & Post-Purchase Experience

Company: Marks and Spencer plc (UK)
Apply for the Product Manager: Customer Support & Post-Purchase Experience
Location: City of Westminster
Job Description:

Marks & Spencer plc is seeking a Product Manager within the Post Purchase and Customer Support team to enhance experiences and tools across customer support interactions. You will work with the Senior Product Manager to improve customer satisfaction, drive efficiency and support colleagues in a fast-paced environment.

You will define and deliver product improvements, prioritise investment and collaborate with Engineering, Operations, Data & AI, Design and Service teams to shape strategy and

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Posted: September 27th, 2026